SUPPORT CENTERr & FAQ

What types of products do you offer?

At Ash's Home And Bedroom, we provide a diverse range of innovative products designed to enhance your living space. Our offerings include practical items such as the 5 Second Fix Pen for quick repairs and the Logitech G304 Wireless Gaming Mouse for an elevated gaming experience. Each product is selected for its quality and functionality.

How can I return an item?

We have a 30-day return policy. To initiate a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will need to contact us at ashrobert018@gmail.com to start the process. Please ensure that you have your receipt or proof of purchase ready.

What should I do if my item is defective or damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable. This includes perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item first. Once your return is accepted, you can make a separate purchase for the new item you wish to obtain.

What if I am located in the European Union?

If you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please contact us for further instructions.